Terms and Conditions

Users who voluntarily opt in may receive conversational and informational text messages from ESA Pet Clinic relating to: customer inquiries, appointment scheduling, appointment reminders, customer support, service updates, and account-related notifications. SMS consent is voluntary and is not required as a condition of purchasing services. No mobile opt-in information or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Brand: ESA Pet Clinic. Message Frequency: Message frequency may vary. Fees: Message and data rates may apply. Opt Out: Reply STOP to unsubscribe. Help: Reply HELP for assistance or contact (657) 701-5082 or contact@esapetclinic.com. View our <a href="/privacy-policy">Privacy Policy</a> and <a href="/terms-and-conditions">Terms & Conditions</a>.

Evaluation Outcomes & Refunds

Purchasing a clinical evaluation does not guarantee qualification for ESA-related documentation or specific legal outcomes. Service completion is based on the independent review of licensed health professionals. Services already performed or documents already prepared/delivered may not qualify for a full refund.

Refund eligibility may depend on the stage of service completion. Customers should submit refund requests promptly to contact@esapetclinic.com or (657) 701-5082. Approved refunds will be returned to the original payment method, with banking/payment-provider processing times varying. Electronic delivery of eligible documentation will be sent to the email address provided.