Privacy Policy

Effective Date: September 15, 2025

At esapetclinic.com, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and any details you provide when booking appointments, signing up for newsletters, or contacting us.
Pet Information: Your pet’s name, breed, age, and medical history for veterinary service purposes.
Technical Data: IP address, browser type, device information, and cookies to improve website functionality and user experience.

2. How We Collect Information

We collect information through:

Online forms and appointment requests.
Direct communication via phone, email, or in person.
Cookies, analytics tools, and other automated technologies.

3. Purpose of Data Collection

We use your data to:

Provide veterinary care and related services.
Manage appointments, reminders, and follow-ups.
Communicate updates, promotions, and health tips (only if you opt in).
Improve our website, services, and customer experience.
Comply with legal or regulatory requirements.

4. Data Security

We implement industry-standard safeguards (encryption, secure servers, and restricted access) to protect your personal and pet information from unauthorized access, misuse, or disclosure.

5. Data Sharing

We do not sell or trade your information. We may share data only in the following situations:

With trusted service providers (such as payment processors or appointment systems) to operate our services.
When required by law or to protect safety, rights, or property.

6. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your data (subject to legal obligations).
Withdraw consent for marketing communications at any time.

To exercise these rights, contact us using the details below.

7. SMS & Email Consent

If you provide your phone number or email, we may use it to send appointment reminders, promotions, or important updates.

You can opt out of promotional messages at any time.
We do not share your contact details with third parties for marketing.

8. Cookies & Tracking

We use cookies and analytics to:

Monitor website performance.
Personalize your browsing experience.
Improve site content and services.

You can disable cookies in your browser settings, though some site features may not function properly.

9. Contact Information

If you have questions or concerns about this Privacy Policy or your data, please reach out:

📧 Email (Support): support@esapetclinic.com
📞 Customer Support: +1 (818) 714-7997